Question 1

How do I make a donation?

Accepted Answer

Go to any campaign, click 'Donate Now', and complete the amount, info, and payment steps.

Question 2

How do I stop a monthly donation?

Accepted Answer

You can pause it anytime from the 'Recurring Donations' section in your dashboard.

Question 3

Which payment methods are supported?

Accepted Answer

bKash, Nagad, Rocket, Visa/Mastercard, and direct bank transfer.

Question 4

Will I be charged if a payment fails?

Accepted Answer

No, a failed payment is not charged. Contact support if you run into any issue.

Question 5

Can I get a tax receipt for my donation?

Accepted Answer

Yes, you can download a receipt from your dashboard after every donation.

Question 6

Is Ashroy a registered organization?

Accepted Answer

Yes, Ashroy is a nonprofit registered with the NGO Affairs Bureau.

Question 7

How do I apply for help?

Accepted Answer

Fill out the form on our 'Apply for Help' page, then use your application ID on the 'Track Application' page to follow its progress.

FAQ